We thank you from the bottom of our heart for placing an order with us and making us a part of your celebrations. We strive hard to make your celebrations memorable and wonderful.

We at CAKEJEE.COM are a group of gifting and celebration enthusiasts. We love our work and try to serve people in their celebrations and have fun doing so. We try our level best that whatever we display on our website is delivered with the same quality as promised. In serving you we also care to follow certain guidelines, rules and processes. These terms and conditions are not there to intimidate the user but are there so as to minimise the areas of conflict. We have listed these so that the user is aware of the processes and rules that can affect him/her, his/her order and the recipient.

Please read these Return and refunds policy carefully, clarify them from Customer care if you have any doubts.Be assured that our spirit of working is that everyone should be benefited – our team, our customers and our company.

Terms and Conditions
Please read the following terms and conditions very carefully as your use of service is subject to your acceptance of and compliance with the following terms and conditions (“Terms”).

By subscribing to or using any of our services you agree that you have read, understood and are bound by the Terms, regardless of how you subscribe to or use the services. If you do not want to be bound by the Terms, you must not subscribe to or use our services.

Use of the Website:
You agree, undertake and confirm that your use of Website shall be strictly governed by the following binding principles:

Charges
Membership on the Website is free for buyers.

CAKEJEE.COM does not charge any fee for browsing and buying on the Website.
CAKEJEE.COM reserves the right to change its Fee Policy from time to time.
In particular, CAKEJEE.COM may at its sole discretion introduce new services and modify some or all of the existing services offered on the Website. In such an event CAKEJEE.COM reserves the right to introduce fees for the new services offered or amend/introduce fees for existing services, as the case may be. Changes to the Fee Policy shall be posted on the Website and such changes shall automatically become effective immediately after they are posted on the Website. Unless otherwise stated, all fees shall be quoted in Indian Rupees. You shall be solely responsible for compliance of all applicable laws including those in India for making payments to CAKEJEE supporting team .

Privacy Policy:
Before going forward we assuming you have been read Privacy Policy carefully.

Pricing:
Prices for products are described on our Website and are incorporated into these Terms by reference. All prices are in Indian rupees. Prices, products and Services may change at CAKEJEE.COM’s discretion.

Payment:
While availing any of the payment method/s available on the Website, we will not be responsible or assume any liability, whatsoever in respect of any loss or damage arising directly or indirectly to you due to:

Lack of authorization for any transaction/s, or
Exceeding the preset limit mutually agreed by you and between your “Bank/s”, or
Any payment issues arising out of the transaction, or
Decline of transaction for any other reason/s.
All payments made against the purchases/services on Website by you shall be compulsorily in Indian Rupees acceptable in the Republic of India. Website will not facilitate transaction with respect to any other form of currency with respect to the purchases made on Website. Before shipping / delivering your order to you, we may request you to provide supporting documents (including but not limited to Govt. issued ID and address proof) to establish the ownership of the payment instrument used by you for your purchase. This is done in the interest of providing a safe online shopping environment to our users.

Acceptance of orders:
The orders are accepted via website.
Only in case of special requirements we accept orders on mail and Customer care phone.
Exactness Not Guaranteed:
CAKEJEE.COM hereby disclaims any guarantees of exactness as to the finish and appearance of the final Product as delivered to the recipient.

We DO NOT guarantee delivery of the exact replica of the products mentioned on the website.

In Case of flower related products – the florists use different wrapping paper, baskets, decoration material, so the arrangements shown in website look little different from actual products delivered. Delivery of exactly same variety or colour of flowers is also subject to availability and freshness. We may chose to deliver a bouquet or basket of same monetary value due to unavoidable circumstances.
In case of cakes – the bakeries use the pictures as guidelines but they have their own style of preparing same flavoured cakes. Therefore the cakes though are same flavoured might look different. In case the cake you ordered cannot be delivered due to unavoidable circumstances, we will deliver similar cake of same monetary value.
In case of any other products, if we can not deliver same products due to unavoidable circumstances, we will deliver similar product of same monetary value.
Products and services delivery – Date and Time slots:
The time slots provided at the time of checkout can be selected by user.These are preferred date and time slots of customer. We strive to do deliveries on the selected date and time slot but it is NOT A GUARANTEE. We are committed to do delivery of products and services ordered until 24 hours of the requested delivery date and time slot. Failing to do so we will refund the amount, not before that.

For day time delivery, delivery time ranges from 9 AM to 9 PM
For midnight orders, delivery could be made anytime between 11:00 PM to 12:30 AM.
In case of remote locations/small towns it can be made from 10 PM to 12:30 AM.
No refund will be made in case orders fails to be delivered within provided time slot.
Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
Special day deliveries are processed until 48 hours of requested delivery date and time slots.
Special days for CAKEJEE.COM are – Mother’s day, Father’s Day, Diwali, Holi, Valentine’s Day, Rose day, Teddy day, Proposal Day, Hug day, Kiss Day, Friendship Day, Raksha Bandhan, Christmas and New Year.

Delivery:
Title and risk of loss for all products ordered by you shall pass on to you upon CAKEJEE.COM’s shipment. Thereafter CAKEJEE.COM will not be responsible for any loss or damage to the product.

If recipient receives the products in damaged condition
Recipient should check the products delivered (cakes, flowers, any other) before signing the receipt.
If product delivered found damaged, recipient should refuse to accept it and immediately inform Customer Care.
Any issues with the products delivered should be reported within 4 hours of receipt, after that no request of replacement or refund will be entertained.
In case of badly damaged products, replacement will be provided. Kindly allow a minimum of 6 hours for the replacement.
Courier product complaints should be informed within 48 hours after delivery. Complaints coming after 48 hours will not be undertaken.
Minimalistic and cosmetic damages like –

Name/ message on cake not written.
Name and message not attached with flowers.
Cream of cake / decoration on cake / flowers packaging issues – will not be eligible for refunds/replacements until unless they are severely damaged.
Keep as surprise
For orders where Keep as Surprise is selected we will deliver the order as requested without receiver knowing the sender’s detail. In case the receiver refuses to accept the order then we will disclose the sender’s details for the order to be acknowledged and accepted by the receiver. If still the receiver does not accept the order then the order will be returned and it will be considered as Complete from CAKEJEE.COM’s end. Due to time limitation and the gift items being of perishable nature therefore we will attempt our best to have the order delivered within a given timeframe.

Contact Us:
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Website to [email protected]

Customer care – Call us at +91 – 7829463510

Available between 9 AM – 9 PM

Non delivery of products
We will be able to attempt delivery of your order only once. For perishable products, delivery attempt can be made again subject to our decision and you may be liable for additional delivery charge in such cases. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:

  • Wrong shipping/delivery address.
  • Premises locked.
  • Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.
  • Recipient refusing to accept the delivery.
  • Delivered the product at the Gate / Neighbor as per instruction given by receiver.
  • Recipient not available.
  • Cancellation Policy
  • Please read the below stated points for any cancellations.

Please understand that the points mentioned in the policies are with reference to the time slots on the www.cakejee.com website selected by the user in checkout process.

Orders are processed in time slots and we accept cancellation requests with reference to time slot selected by customer in order placed. Consider conditions stated below –

If the cancellation request comes to CAKEJEE.COM before 24 hours to the start of time slot selected – 10% of order value is charged as cancellation charges. 90% refund to Bank Account. NOTE – 100% refund can be requested in CAKEJEE.COM wallet, where we waive off cancellation charges.
If the cancellation request comes to CAKEJEE.COM between 12 – 24 hours before the start of time slot selected then – 20% of order value will be deducted as cancellation charges. 80% refund to Bank Account. NOTE – 100% refund can be requested in CAKEJEE.COM wallet, where we waive off cancellation charges.
If cancellation is request comes to CAKEJEE.COM within 12 hours to the start of time slot selected – 100% of order value will be deducted as cancellation charges. 0% refund to Bank account or 0% to CAKEJEE.COM wallet applicable.
In any of the cases above Wallet refunds and Bank refunds can be initiated only at the discretion of company considering the reasons of cancellation like unfortunate events, calamities or unavoidable circumstances. No claims to refund can be made by customer to overrule above stated clause.

NO cancellation requests are accepted on order placed in following categories.

Same day delivery category – If your date of placing an order and delivery date of that order are same, we do not accept cancellation request. If you cancel it, or receiver does not receive it – you are not entitled to any refund.
Same day mid-night delivery orders can not be cancelled.
Special day orders can not be cancelled and no refund is initiated for them.

Same day Orders

We allow users to select the same date of delivery on which he/she is placing the order i.e. order delivery and order placed date is same. We attempt to do same day delivery of the requested products but DO NOT PROMISE so.

We will process same day delivery orders within 24 hours of requested date and time slot.

CAKEJEE.COM takes same day orders for day and evening time slots till 5 pm. It is attempt to do same day delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
CAKEJEE.COM takes order for same day mid-night (00:00) delivery till 7:00 pm. It is attempt to do same day mid-night delivery and not a promise, though we make our 100% effort to deliver on the same date as order placed.
Refund Policy
Refund in cases of Cancellations are mentioned in Cancellation policy, kindly refer the same.

The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid by customer is fully refunded to CAKEJEE.COM wallet or bank account.

Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.

The refunds are only initiated once the customer confirms over mail that where the refund has to be done – CAKEJEE.COM wallet or bank account.

Refund will be credited in CAKEJEE.COM Wallet on orders which are processing within 48 hours of delivery date

Refunds are processed to your payment method within 15 working days.

Address Change requests

Change in the address is permitted free of cost only before 24 hours of delivery.

Within 24 hours period before delivery , if address is changed we charge Rs 200/-.
Sometimes the address change request can not be accepted, in that case order will not be refunded or cancelled.
Pincode Requirements
It is user responsibility to provide correct pincode in the address of delivery. The pin code should map to the correct delivery address. Sometimes address mentioned does not correspond to the the pin code of that area.

If pin code entered in the address section is incorrect then following cases arise –

Address entered is of Non-Serviceable area, the order stands cancelled and NO refund will be initiated – The system checks pincode for delivery verification and may accept order when pincode entered is of serviceable area and address is not.
If our team contacts you regarding wrong pin in address, and you want to get delivery done to new pin code, the charges of the newly added pin code will apply. The order can not be cancelled and refunded in case you do not wish to pay for correct pin code’s charges.
Important Points
The products and services displayed on CAKEJEE.COM are our best offerings and we put in our 100% effort to deliver high quality similar products and services. These terms and conditions are put across to avoid any possible conflict.

All products listed on the website, their descriptions, and their prices are subject to change, time to time according to the various conditions prevailing in the market.
Orders are accepted and delivered in TIME SLOTS which are available in your selected city. All requests are processed with reference to time slot of your order.
For midnight orders, delivery could be made anytime between 11:00 PM to 12:30 AM. In case of remote locations/small towns it can be made from 10PM to 12:30 AM.
CAKEJEE.COM reserves the right, to modify, suspend, or discontinue the sale of any product or services with or without prior notice at any time.
The product specifications (weight, size, colour etc.) mentioned with the product photos displayed are only approximate and indicative. There may be a slight variation in the pictures and the products delivered.
The acceptance of order is subject to availability of products, delivery areas and time. The order may or may not be accepted. The order might be cancelled after assessing the circumstances and communicated to customer. In such case amount paid is fully refunded.
In case we detect fraudulent behaviour, we are liable to cancel the order at our discretion and we will not be refund money in such cases.
If the duplicate order with the similar details are placed, we will try to contact the customer, and in case of no response from the customer, we will process both the order. Any argument risen after that will not be entertained.
There is no guarantee of delivery of the products in the time slots mentioned on website in case of midnight delivery on special occasions like New Year, Christmas, Valentine Day. Mother’s Day etc.The orders will be processed and delivered up to 52 hours of requested date and time slot of order.
There is no cancellation for orders placed under the ‘Same Day Delivery’ category.
Only one attempt for delivery will be made. Please confirm availability of recipient before choosing delivery time. If recipient is not available at the time of delivery, second attempt will not be made and order will be cancelled. No refund will be made in such case.
For rescheduling order, you need to inform us at-least 24 hours before delivery date.
Recipient should check the order before signing the receipt, If found damaged, recipient should refuse to accept the order and delivery person will return with a replacement. Kindly allow a minimum of 6 hours for the replacement.
Execution of the order will be considered successful and complete in cases like Wrong Address mentioned by sender, premises where delivery has to be made is locked, recipient of order is not available, and recipient has refused to receive the order due to personal reasons ( NOT due to products or services of CAKEJEE.COM).
Execution of the order will be considered successful and complete in case of permission not granted to our delivery executive to enter the delivery location. For example the orders where delivery locations are premises like hospitals, Govt agencies, societies , resorts hotels, any personal or public property, etc. and the recipient number is not reachable.
Delivery timings, if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush days like Valentine’s Day, Mother’s Day, Rakhi, New year Eve etc. The order cancellation would not be possible in such circumstances and order will be executed on the consecutive days.
In case you feel that the product received does not meet your expectations, you must bring it to the notice of our customer service within 4 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

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Flat discount of 20% on Valentine Week. The coupon code is 'MYLOVE'.